Transactional Process Improvement is the implementation of breakthrough improvements in the most critical professional and knowledge-based processes in organizations. Lean has missed the mark in many organizations that continue to operate with excess hidden wastes, costs, time delays, quality problems, and major customer issues. Despite the Lean and general continuous improvement (CI) investments of the past, organizations certainly deserve and can achieve significant value contribution in transactional process improvement.
Why should organizations be all over the topic of transactional process improvement? The benefits of transactional process improvement are enormous – larger than manufacturing – because [Read more…] about Transactional Process Improvement: Harvesting the “Mammoth” Lean Opportunities