Complex transactional processing environments have certainly introduced new challenges for the improvement practitioner. Many Lean initiatives have missed the mark in areas such as global supply chain management, sales and operations planning (S&OP), new product development, order fulfillment, supplier management, and distribution/logistics because of limited thinking on the principles and tools of the Toyota Production System (TPS). This is not a criticism of the TPS but a misinterpretation and attempt to universally apply the visible principles and tools. [Read more…] about Transactional Process Forensics
Archives for 2014
There is a major difference between a well architected adaptive systematic process of improvement and a typical Lean manufacturing program. Many Lean, Six Sigma, and other improvement initiatives have come and gone as discrete, short-lived programs while Toyota enjoys a unified continuous process of improvement and the spirit and culture to keep it in a living state. Lean and other continuous improvement programs of the past have been more focused on a narrow set of principles and tools to make improvements on production operations and equipment. Continuing on the same path of improvement in light of all the structural and technology-enabled process changes is the main reason why organizations are achieving less with more in their Lean initiatives: [Read more…] about The Lean Business System Reference Model™
Transactional Process Improvement is the implementation of breakthrough improvements in the most critical professional and knowledge-based processes in organizations. Lean has missed the mark in many organizations that continue to operate with excess hidden wastes, costs, time delays, quality problems, and major customer issues. Despite the Lean and general continuous improvement (CI) investments of the past, organizations certainly deserve and can achieve significant value contribution in transactional process improvement.
Why should organizations be all over the topic of transactional process improvement? The benefits of transactional process improvement are enormous – larger than manufacturing – because [Read more…] about Transactional Process Improvement: Harvesting the “Mammoth” Lean Opportunities
Industry Week, July 2014
Why are some organizations successful year after year while other seemingly extraordinary companies eventually fall by the wayside? It comes down to a cohesive executive team that understands how to conceive, lead, and continually rediscover innovation, growth, improvement, and change management throughout their business lifecycles. We refer to this ability as adaptive leadership. [Read more…] about Improving the Executive Suite
Institute of Industrial Engineers, June 2014