Welcome! We are a leading global firm specializing in implementing strategic business and operations improvement.
For nearly 25 years, The Center for Excellence in Operations, Inc. (CEO for short) has implemented strategic and breakthrough improvement in over 300 global organizations and diverse industries. We have extensive implementation experience with Kaizen, Lean, Six Sigma, The Toyota Production System (TPS), Supply Chain Excellence, Product Development Excellence, Transactional Process Reengineering, Technology-Enabled Improvement, Turnarounds, Private Equity and Acquisition Integration, and other general continuous improvement engagements. We are also recognized improvement innovators in more complex, non-standard improvement situations such as the global network of professional, technical, knowledge-based transactional processes and their respective technology architectures. CEO is affiliated with L.E.K. Consulting as one of their “Expert Network” partners.
The big differentiator of our practice is best understood by our clients.
We are very experienced change leaders, operations analysts, business system architects, and subject matter experts that have deep and diverse industry experiences, adaptive improvement skills, business process knowledge, and the ability to lead executives and their organizations to new levels of competitiveness and superior performance. We pride ourselves on building this competency internally with our clients so they can continue to achieve even higher levels of performance and cultural success. Improvement by our definition is tangible revenue growth, market share, cost reduction, cash flow, asset utilization, time-to-market, supply chain excellence, best product and process quality and reliability, talent development, highest value proposition, and superior customer experiences – all of which positively impact market loyalty, EBITDA, and total stakeholder value. We take our value proposition seriously: It is the norm for our clients to achieve annualized benefits in excess of 10X to 50X CEO’s fees.
We Don’t Forget Execution: It’s Our Superior Competency
Execution is more than a differentiator: It is our strength and our passion. Giving advice and/or providing generic training around the latest fad improvement program or TPS/improvement tools is easy and without accountability. Most consulting firms do not, and have not implemented much of anything. This is not a criticism, it’s just the way the majority of this industry works. Their strength is developing strategy, training the masses, and conducting extensive data analysis by intellectually brilliant resources with little to no industry leadership, manufacturing and business process knowledge, and implementation experience. Their deliverable is usually boilerplate strategy, mass training and terminology, and/or a high level PowerPoint deck of undeniable reasonableness, and this is where many initiatives end – on the bookshelf. Why? Because the majority of things in business and in life are much more complicated and operate much differently on the human ground than at a 50,000 foot view or in a theoretical, intellectual context. Our practice encompasses the entire space – from the 50,000 foot strategy and vision for change, to the realities of “Ground Zero” implementation, superior operating results, internal talent development, and sustainability of improvement as the new cultural foundation of excellence.
Breakthrough Results Matter
Implementing strategic and operating improvements, achieving real validated results, and developing our clients to sustain their own gains is a much more complicated but rewarding endeavor – for everyone, and in every way. CEO’s strength is in adapting the process, scope, and execution of improvement to specific organizational needs and real opportunities for our clients. Many of our client executives openly admit that working with CEO has been one of the best and most enjoyable learning experiences, and best business investments of their entire career. As a sidebar . . . Many have also joked about the need to change our name from “consultants” to another name that better describes how we work and collaborate with our clients. Our clients have these strong convictions because:
- We are proud to help our clients reach documented annualized run rate improvements equal to 3% to 10%+ of revenues.
- We are proud to leave our clients with a 10X to 50X+ return on their CEO investment within the first 12-18 months.
- We are proud that 100% of our clients have rehired CEO for additional projects.
- We are proud that the majority of our business comes from our own client referrals to other executives and organizations.
- We are proud of our long term relationships with our client executives and associates, even as they make career moves to other organizations.
- We are proud that these performance benchmarks do not exist in any other consulting organization.
This is a quick overview of our practice: different, but superior. But don’t take our word for it – ask our clients about their experiences, our operating style, our truth in delivery proposition, our low overhead and fee structure, and our consistent demonstrated performance. Over the years our clients have turned out to be our best sales and marketing organization. We invite you to browse our website and learn more about our firm’s practice, professional services, capabilities, case studies, and our consistent track record of delivering a 10X to 50X+ ROI on improvement to our clients.
Are you tired of dealing with the typical external consultant “spin” routines, but also frustrated by organic improvement efforts that are failing to deliver the desired performance expectations? Discover your next improvement paradigm now – Contact CEO at (603) 471-0300, or firstname.lastname@example.org